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DeclineFor shorter delays, we will keep you informed about flight status updates via email or text, and our team will be available to assist you with any queries.
During extended delays, we offer refreshments and meals. If an overnight stay becomes necessary, we will arrange accommodation and transportation.
Compensation may not be applicable in situations beyond our control, such as severe weather conditions or airport restrictions. However, we will still assist with rebooking or refunds as needed
In the event of a cancellation, we will try to rebook you on the next available flight. If a same-day flight is not available, we will provide accommodation and transportation as needed.
If your flight is delayed for more than 3 hours, please get in touch with our Customer Experience Team through the Contact Us page for assistance. Depending on the delay, we may offer rebooking options or other necessary support.
Nile Air is deeply committed to providing a comfortable and seamless travel experience for all passengers, including those with special needs. We offer a range of services to accommodate your needs, including:
We also provide individual safety briefings and assistance with meal preparation, if required. It's essential to notify Nile Air at the time of booking or at least 48 hours before your flight if you require any special assistance. This allows us to arrange the necessary services and make your travel experience as smooth and comfortable as possible.
For detailed information about our special assistance services, please contact our customer service directly. At Nile Air, we strive to make your journey enjoyable and hassle-free, regardless of your needs.
Pets are allowed on Nile Air flights at the passengers’ cabin, taking into consideration that:-
There are many channels to contact the Nile Air Contact Center team:
